Refund policy

Return Policy: CUORE

We want you to love your purchase. If you are not completely satisfied, please review our return policy below.

Eligibility Requirements

  • US Orders Only: Our return services are currently available exclusively for orders shipped within the United States.

  • Condition: Items must be in their original, unworn condition with all original tags attached. They must be returned in the original garment packaging, including the SKU label.

  • Timeframe: To qualify for a refund, you must initiate your return request within 7 days of delivery (for split shipments, this begins from the arrival of the final package). Once the request is approved, items must be shipped back within 7 days.

Non-Returnable Items (Final Sale)

The following items are final sale and are not eligible for return:

  • Beauty products

  • Bodysuits

  • Intimates and Lingerie

  • Jewelry

  • Swimwear

  • Openpack Wholesale Orders

Important Notes

  • No Exchanges: We do not offer exchanges at this time.

  • Shipping Fees: Original shipping and handling charges are non-refundable. Unless the return is due to a damaged item or a shipping error on our part, the cost of return shipping is the responsibility of the customer.

  • Restocking Fees: Items returned that do not meet the criteria above may be subject to a 20% restocking fee or may be declined entirely.

  • Processing Time: Please allow 5–7 business days for us to process your return once it has been received. You will receive an email confirmation once your return has been processed.

  • Damaged or Defective Items If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at [your email] with your order number and photos of the issue. We will work with you to resolve it promptly.

 

Order Cancellations Orders may be cancelled within 24 hours of purchase. After that window, orders are processed and cannot be cancelled.

Questions? Reach us at cuorehaus@gmail.com — we're happy to help.