Refund policy

Return Policy: CUORE

We want you to love your purchase. If you are not completely satisfied, please review our return policy below.

Eligibility Requirements

US Orders Only: Our return services are currently available exclusively for orders shipped within the United States.
Condition: Items must be in their original, unworn condition with all original tags attached. They must be returned in the original garment packaging, including the SKU label.
Timeframe: To qualify for a refund, you must initiate your return request within 7 days of delivery (for split shipments, this begins from the arrival of the final package). Once the request is approved, items must be shipped back within 7 days.

Non-Returnable Items (Final Sale)

The following items are final sale and are not eligible for return:

Beauty products
Bodysuits
Intimates and Lingerie
Jewelry
Swimwear
Openpack Wholesale Orders

Important Notes

CUORE Shipped Orders: US Customers

CUORE will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.

Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.

If it is a split package order, it will start from the time of the final package delivery date and time.

Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.

Shipping and handling charges are non-refundable.

Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.

Please allow CUORE 5 - 7 business days from the day we receive the returned package to process.

CUORE will email you after return has been processed to confirm what has been done.
No Exchanges: We do not offer exchanges at this time.
Shipping Fees: Original shipping and handling charges are non-refundable. Unless the return is due to a damaged item or a shipping error on our part, the cost of return shipping is the responsibility of the customer.
Restocking Fees: Items returned that do not meet the criteria above may be subject to a 20% restocking fee or may be declined entirely.
Processing Time: Please allow 5–7 business days for us to process your return once it has been received. You will receive an email confirmation once your return has been processed.
Damaged or Defective Items If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at orders@cuorehaus.com with your order number and photos of the issue. We will work with you to resolve it promptly.